El Refugio Ski & Summer Lodge

The accommodations are very well designed, comfortable bed and great linen, fabulous bathrooms, with real working chimney in each room. The heating and hit water is impeccable. The two restaurants have both wonderful food. Especially the Patagonia shushi, a must. Reasons for my poor rating. 1) the wifi doesn't work and I've been here 4 days. Cellular data works fine. 2) the receptions take quite some time to answer. A couple of employees at the reception keep the help desk WhatsApp number muted. I called the number while in the corridor of the reception and then walked in and asked them why they didn't answer. They didn't reply. 3) on Saturday room service showed up at 4pm. They justified this by saying that they where too busy with new arrivals. 4) there is an extra charge for the wood for the fireplace (ok) however it doesn't ignite because the wood it's wet and humid. 5) the change sheets and towel every three days which is quite uncommon. 6) ask for internal transfers way in advance and call them half an our before to remind them. 7) no in room service of any sort Other tips: 1) The food at Terrazas restaurant is exceptional by the service is very very slow. Tw out of four time they got the order wrong after waiting for 40 minutes. Arm yourself with a lot of patience. Enjoy a great wine menu and the bar tender is top notch. There are two sitting for dinner 7:30pm and 9pm. 2) the pass to Chapelco is closed and thus skiing is limited to two slips with very slow chairs. However, they can organize a transfer which is reliable. 3) make sure you stop and shop for groceries at San Martin because there is not a single grocery store up here 4) make sure you book the restaurant before you get here because it gets crowded very quickly. 5) the ski school is very well organized and the instructors are very competent and kind.